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Frequently Asked Questions about Aged Care

What is in-home care?

In-home care refers to any type of non-medical care that is provided for the client in the comfort of their home.

What services does Comfort Keepers® provide?

Comfort Keepers provides companionship services such as meal preparation, laundry, light housekeeping, grocery shopping/errands, incidental transportation, medication reminders, grooming, 12/24 hour live-in care and respite care. We also provide personal care services such as bathing, grooming and hygiene, mobility assistance, transferring and positioning, toileting and incontinence and feeding/special diet assistance. We also provide Dementia/Alzheimer’s care and in-home safety solution advice.

How are Comfort Keepers® selected?

Each caregiver, special people we call Comfort Keepers, is an employee who is carefully screened and trained before caring for a client. Each must undergo a thorough process including criminal background checks, credit checks and personal and professional reference checks. All Comfort Keepers are insured, and covered by Workers’ Compensation insurance for our clients’ peace-of-mind. We strive to employ the very best caregivers to become Comfort Keepers, because we only employ people we would want caring for a member of our own family.

How much does in-home care cost?

Each Comfort Keepers office is independently owned and operated. We encourage you to contact your local office directly for a complete list of products and services available, as well as the rates for your area.

Are services available 24 hours, 7 days a week?

Yes. Services are available for as little as a few hours a visit up to 24 hours, 7 days a week, 365 days a year.

Do you provide services to those in nursing homes or assisted living communities?

Yes. Comfort Keepers can provide companionship or personal care to residents at assisted living communities and nursing homes who may desire additional attention or personalised care.

Is there a written plan of care for each client? Is it modified and if so, how often?

The local Comfort Keepers office develops an individualised and completely confidential Care Plan for each client. The purpose is to document the type of care services needed and when the client would like to initiate care. Once the client, and family members, and local office agrees on the Care Plan, the office staff will use that information to recommend the Comfort Keeper who will be delivering the service, establish the schedule and agree to the monitoring and communication.

Care Plans are reviewed with the client and family at least every six months, but may be more frequent based on regular reviews of the client's changing needs. The review is an important process to ensure the client is receiving the appropriate level of care and is pleased with the Comfort Keeper providing the care.

Will I have the same Comfort Keeper all the time?

During the initial conversation and the in-home assessment, the Operations Manager will document the services required and the client's preferences for a Comfort Keeper match. Then, the Operations Manager together with the Care Coordinator selects the best caregiver fit for the client.

What if my Comfort Keeper is sick or on leave?

Each Comfort Keepers office employs a team of caregivers so that your care service will not be interrupted if someone gets sick or goes on holiday. If your Comfort Keeper is unavailable, the Care Coordinator will arrange another caregiver and will contact you in advance of the change. Our goal is to ensure that services are provided as expected. Your safety and security are a top priority.

What are ADLs and Companion Care?

Activities of Daily Living (ADLs) include the basic tasks essential for day-to-day functioning, such as bathing, dressing, grooming, eating, mobility and toileting. Many seniors who require help with such activities are largely independent, but may require help with one or two ADLs. In some cases, intermittent help from a family member or friend may be all that is needed. However, in many cases, particularly when family or friends are unavailable and the importance of scheduling these activities is critical, informal care arrangements may not be adequate.

Companion Care are considered those activities which are less basic than the traditional ADLs, however are important in enhancing a client’s quality of life. Companion Care includes activities such as shopping, paying bills, cleaning, doing the laundry and meal preparation. Many seniors require assistance with these needs rather than ADLs. Some seniors want someone to escort them when they are shopping and help them avoid situations that might cause them to fall. Other seniors may welcome assistance with their bill paying and medical appointments. Please contact the Comfort Keepers location nearest you or your loved one for more information.